Service Level you will receive from the Connect Sector

Our members know they can count on us for expert representation, professional advice, a commitment to their interests in the workplace, support with developing their careers and a range of services to save them money.

Feedback and Complaints procedure

We have a simple procedure for dealing with feedback and complaints:

Stage 1

We hope you are satisfied with the service you receive from the union but if you do need to make a complaint, or would like to give us feedback on the service we provide, please write to the Deputy General Secretary, 30 St George's Road, Wimbledon, London, SW19 4BD.
We will acknowledge receipt of a complaint within 2 working days. Your complaint will be fully investigated and you will receive a written reply as soon as practicable in the circumstances.

Stage 2

If you wish to appeal you should write to the Deputy General Secretary. You will be asked to say why you remain unhappy and what you feel should happen to put your complaint right. An independent third party will review your complaint and recommend to the Connect Sector Executive Committee what action should be taken. The Connect Sector Executive Committee may report any case which raises issues of union policy in the union's Biennial Report.